Prettipaws Lda, with registered office at Estrada do Zambujal 47-A, 2610-184 Amadora, Portugal, share capital €15,000, VAT number 509103324, operates the website www.petness.pt, selling pet food and pet care products directly to final consumers, including delivery to the United States.

Customer support is available exclusively through the Contact Form available on the website.

By placing an order for delivery in the United States, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.

1. Purpose

These Terms and Conditions govern the online sale of products delivered to customers located in the United States.

2. General Provisions

• Applicable to all orders shipped to the United States.
• The Company reserves the right to amend these Terms at any time; the version in effect at the time of purchase shall apply.
• Acceptance of these Terms is required at checkout.
• The Customer confirms that all information provided is accurate and complete.

3. Prices and Shipping

• Prices are displayed in U.S. Dollars (USD).
• Shipping cost to the United States: $10.99.
• Estimated delivery time after dispatch: 9–11 business days.
• Prices do not include customs duties, import taxes, or other governmental charges that may apply. Such charges are the sole responsibility of the Customer.
• The Company reserves the right to modify prices, promotions, and availability without prior notice.
• Coupons: limited to one per order; cannot be applied to shipping or taxes.

4. Order Acceptance and Contract Formation

An order is deemed accepted once payment has been successfully processed and an order confirmation email has been sent.

The Company reserves the right to refuse or cancel any order for reasons including but not limited to:

• Suspected fraud
• Pricing errors
• Product unavailability
• Violation of these Terms

5. Products

• Product descriptions and specifications are available on the website.
• Images are for illustrative purposes only.
• The Company does not guarantee that packaging may not differ slightly from displayed images due to supplier changes.

6. Recurring Orders

• A discount of 5% or 10% applies from the second recurring shipment onward.
• Payment exclusively by credit card.
• Subscription may be cancelled at any time prior to processing of the next shipment.
• Recurring discounts cannot be combined with coupons unless explicitly stated.

7. Retention of Title

Title to products remains with the Company until full payment has been received.

Risk of loss transfers to the Customer upon delivery to the carrier.

8. Delivery

• Estimated delivery timeframe: 9–11 business days after dispatch.
• Delivery times are estimates and not guarantees.
• The Customer is responsible for providing accurate shipping information.
• The Company is not responsible for delays caused by customs, carriers, weather conditions, or other events beyond its control.
• Delivery to P.O. boxes may not be guaranteed.

The Customer must inspect the goods upon receipt and notify the Company of any visible damage within a reasonable time.

9. Payment Methods

Accepted payment methods for the United States:

• Credit Card
• PayPal

Payment must be completed before shipment.

10. Returns and Refunds

• Returns are accepted within 15 days of receipt.
• Products must be unused, unopened, and in original packaging.
• Return shipping costs are the responsibility of the Customer unless the product was defective or incorrectly supplied.
• Shipping costs are non-refundable unless required by applicable law.
• Medicines and antiparasitic products are non-returnable unless defective.

Refunds will be processed within a reasonable timeframe after receipt and inspection of returned goods.

11. Limited Warranty

Products are covered by applicable manufacturer warranties where provided.

To the fullest extent permitted by law:

• The Company disclaims any implied warranties of merchantability or fitness for a particular purpose.
• Liability is limited to the purchase price of the product.
• The Company shall not be liable for indirect, incidental, punitive, or consequential damages.

Some U.S. states do not allow limitations on implied warranties or exclusion of certain damages; therefore, some limitations may not apply to certain customers.

Warranty claims must be submitted via the Contact Form.

12. Limitation of Liability

To the maximum extent permitted under applicable U.S. law, the Company shall not be liable for:

• Indirect or consequential damages
• Loss of profits
• Loss resulting from improper product use
• Delays outside its reasonable control

Total liability shall not exceed the amount paid for the relevant product.

13. Intellectual Property

All website content, including text, images, logos, and trademarks, is the exclusive property of the Company. Unauthorized use is strictly prohibited.

14. Force Majeure

The Company shall not be held liable for failure or delay caused by events beyond its reasonable control, including natural disasters, governmental actions, carrier disruptions, or supply chain interruptions.

15. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Portugal, without prejudice to applicable mandatory consumer protection laws in the United States.

Any disputes shall be subject to the jurisdiction of the competent courts of Portugal unless otherwise required by mandatory law.

17. Validity

These Terms apply to all purchases made through the website for delivery within the United States.

Privacy Policy

Personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

Data collected is used for:

• Order processing
• Customer support
• Legal and accounting obligations

Customers may exercise their rights via the Contact Form available on the website.

Cookies Policy

This website uses cookies to improve user experience, analyze traffic, and personalize content.

Users may manage or withdraw cookie consent at any time through the Cookie Settings available on the website.